Privacy Policy

Last Updated: 29/09/2025

 

APEX ECO CLEANING SERVICES LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

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1. Information We Collect

 

We may collect and process the following information when you use our services, contact us, or visit our website:

    •    Name, email address, phone number, and home or business address.

    •    Details relating to your cleaning service enquiries and bookings.

    •    Payment details (processed securely via our payment provider).

    •    Technical information such as IP address, browser type, and website usage data.

 

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2. How We Use Your Information

 

We use your information to:

    •    Provide and manage our cleaning services.

    •    Respond to your enquiries and bookings.

    •    Process payments and issue invoices.

    •    Improve our services, website, and customer experience.

    •    Comply with legal and regulatory obligations.

 

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3. Legal Basis for Processing

 

We process your data under the following lawful bases:

    •    Contract: To deliver the services you request.

    •    Consent: Where you have given clear permission (e.g., marketing).

    •    Legal obligation: To comply with UK law and tax requirements.

    •    Legitimate interest: To operate and grow our business responsibly.

 

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4. Sharing Your Information

 

We do not sell your personal data. We may share it with:

    •    Our trusted employees and contractors (to provide services).

    •    Payment processors and IT service providers (for secure transactions and website hosting).

    •    Regulators or authorities, where legally required.

 

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5. Data Storage and Security

    •    We store your data securely and only for as long as necessary.

    •    Access to personal data is restricted to authorised staff.

    •    We use appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.

 

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6. Your Data Rights

 

Under UK GDPR, you have the right to:

    •    Access a copy of your personal data.

    •    Request correction or deletion of your data.

    •    Restrict or object to processing.

    •    Withdraw consent for marketing communications at any time.

    •    Lodge a complaint with the Information Commissioner’s Office (ICO).

 

To exercise your rights, please contact us using the details below.

 

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7. Cookies

 

Our website may use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.

8. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

APEX ECO CLEANING SERVICES LTD

Registered Office: 128, city road, London, EC1V 2NX

Email: info@apexecocleaningservices.com

Phone: [01484 598870]